Terms of Service

To use the Service, you must create an account with a valid email address and verify your identity. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

You agree to use the Service only for its intended purpose: analyzing engineering delivery metrics. You may not:

• Use the Service to violate any applicable law or regulation
• Attempt to gain unauthorized access to other users’ data or accounts
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated systems to scrape, crawl, or extract data from the Service
• Resell, sublicense, or redistribute the Service without written consent
• Interfere with or disrupt the integrity or performance of the Service

The Service is available under multiple subscription tiers (Free, Team, Business, Enterprise). Paid subscriptions are billed in advance on a monthly or annual basis through Stripe. By subscribing to a paid plan, you authorize us to charge your payment method for the applicable fees.

Free Tier. The Free plan includes up to 5 contributors with 30-day data retention and limited features at no charge.

Upgrades. You may upgrade your plan at any time. Upgrades take effect immediately, and charges are prorated for the remainder of the billing cycle.

Downgrades and Cancellations. You may downgrade or cancel your subscription at any time. Downgrades take effect at the end of your current billing cycle. Upon downgrade, features and data retention limits of the new plan will apply.

Refunds. We generally do not provide refunds for partial billing periods. If you believe you have been incorrectly charged, contact us at billing@getsystemi.com.

The Service accesses data from third-party platforms (Jira, GitHub, Slack) through read-only API connections that you configure. You represent that you have the necessary rights and permissions to grant us read access to this data.

You retain all ownership rights to your data. We do not claim any intellectual property rights over your integration data. We use your data solely to provide the Service as described in our Privacy Policy.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SYSTEMI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of (or inability to access or use) the Service
• Any errors, mistakes, or inaccuracies in the Metrics or other content provided by the Service
• Unauthorized access to or alteration of your data
• Any third-party conduct on the Service
• Any other matter relating to the Service

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

You agree to indemnify, defend, and hold harmless Systemi and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

The Service, including its design, features, functionality, and documentation, is owned by MDG LLC and is protected by intellectual property laws. “Systemi” is a trademark of MDG LLC. You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during the term of your subscription.

Self-Hosted Deployments. If you deploy Systemi on your own infrastructure, the End User License Agreement (EULA) applies in addition to these Terms. The EULA prohibits modification, reverse engineering, removal of license checks, redistribution, and rebranding.

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our sole discretion, with or without notice. Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination will survive, including Sections 5, 6, 7, 8, and 9.

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the “Last updated” date. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the Service.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.